Order Process

Once you’ve placed your order, we’ll send you a confirmation email for your reference. We will get to work on your order asap. We will pick it and set it aside for delivery. Once it is is ready for dispatch we’ll notify you of your delivery day and time through either by text message, email and/or a personal phone call. You can either accept the given time slot or ask us for an alternative date and time.

How it works

  • You place an order
  • You’re taken through to our SSL secure and safe payment shopping cart to make payment
  • We get to work asap on your order and book and set aside all your items.
  • Our delivery team contacts you with a time and date of delivery.
  • You accept the slot and anticipate the arrival of your brand new item
  • The item arrives – You check everything and it’s all good!

Customer Satisfaction

Customer satisfaction is our guarantee. We aim to please every customer that comes to us and help them every step of the way. Wherever you want more information with item specifics, explaining and breaking down the ordering process, our privacy policy or a rundown on our delivery details. Whatever questions or queries you have we will do our best to answer them. Our customers can email us 24/7 and ring from 9 am to 7 pm Monday to Friday and until 4 pm on weekends.

Cancellation

If you have decided to cancel an order before it is dispatched we shall refund you the full money straight away. However, if it is done after dispatch the customer bears the cost of delivery and return.

Refund & Returns

If you are not fully satisfied with your purchase or if your furniture is delivered to you damaged / faulty and reported within 2 working days, it is imperative for the customer to check the items at the time of arrival to ensure it is not damaged before signing off paper works.  We will offer you wherever possible a replacement of the said item but you will need to forward by email photographs of the damaged / faulty item prior to a replacement being dispatched. Items will be replaced (stocks permitting) or as soon as possible should items be out of stock.

We are not responsible for damaged caused whilst moving items into your property or to a different address from the original delivery address.

Should items be unsuitable they can be returned within 7 days of receipt of goods. All goods to be returned in original packaging and un-assembled (if self-assembly).

PLEASE NOTE: Even though we offer free delivery of all the items we still have to pay to get them delivered. Therefore in the instance of a return for whatever reason delivery & collection charge will be met by the customer as well as a 10% restocking fee. For a replacement part, we will send it free of charge.

All items being returned must be pre-arranged, and either organised to be returned by yourself, or by us and items MUST be in their ORIGINAL PACKAGING and in a re-saleable condition. Once received back at our returns depot, a refund will be issued.

Please note we deal with in-house and third party courier companies. They are professional transit companies and do everything to ensure the items are not damages in transportation, therefore a very small number of our items arrive with damage.